Return & Refund Policy
Returns & Refunds Policy
At Ja Pa Chops, we want our customers to receive their products in good condition and as described on our website.
This policy explains how cancellations, returns, refunds and product issues are handled for retail orders.
Your statutory consumer rights are not affected by this policy.
1. Cancelling an Online Order
For most products purchased online, consumers have a statutory right to cancel their order within 14 days of receiving the goods, without needing to give a reason.
If you wish to cancel an order, please contact us at:
You should clearly state that you wish to cancel your order and provide your order number where possible.
Once you have notified us of your cancellation, you generally have a further 14 days to return the goods.
2. Condition of Returned Products
Returned products should be kept in their original condition. Customers may handle goods as reasonably necessary to establish their nature, characteristics and functioning, similar to how they would inspect goods in a shop.
If a product has been used or handled beyond what is reasonably necessary and this reduces its value, a deduction may apply where permitted by law.
3. Food Products
Our African Food Products range includes products such as Egusi, Ogbono, Crayfish, Stockfish and Smoked Asa Fish.
Certain food products may be excluded from the normal change-of-mind cancellation right where they are perishable or otherwise fall within an applicable legal exception.
Where a food product is faulty, damaged, incorrectly supplied or not as described, please contact us and we will assess the issue in accordance with your statutory rights.
4. Sealed Products and Hygiene
Some products may be supplied sealed for health or hygiene reasons. Where applicable, the statutory cancellation right may no longer apply if such a sealed product is unsealed after delivery and therefore cannot reasonably be returned for health or hygiene reasons. This may be relevant to certain personal-care or natural products.
5. Faulty, Damaged or Incorrect Products
If you receive a product that is:
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Faulty
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Damaged
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Incorrectly supplied
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Not as described
please contact us at japachops@mail.com as soon as possible.
Please include your order number and, where appropriate, photographs of the product and packaging.
We will assess the issue and, where applicable, offer an appropriate remedy in accordance with your statutory consumer rights. UK consumer law provides protections where goods are faulty or not as described.
6. Refunds
Where a refund is due following a valid cancellation, return or product issue, we will process the refund in accordance with applicable consumer law.
For a valid online cancellation, refunds generally include the cost of standard delivery originally paid by the customer. If a customer selected a more expensive delivery option, we are generally only required to refund the cost of the least expensive standard delivery option offered.
Where goods are returned following cancellation, we may wait until the goods have been returned or the customer has provided appropriate evidence that they have been sent back before processing the refund, where permitted by law.
Refunds will normally be made using the original payment method.
7. Return Costs
Where a customer is exercising a change-of-mind cancellation right, the customer may be responsible for the cost of returning the goods where this was properly communicated before purchase.
Where a product is faulty, damaged, incorrectly supplied or otherwise requires a remedy under applicable consumer law, we will discuss the appropriate return arrangements with the customer.
8. Wholesale & Bulk Orders
This Returns & Refunds Policy applies primarily to consumer retail purchases. Wholesale and bulk supply arrangements are commercial transactions and may be subject to the specific terms agreed between Ja Pa Chops and the business customer. Please refer to our Wholesale & Bulk Supply Terms for further information.
9. How to Contact Us
For returns, cancellations or refund enquiries, please contact:
Ja Pa Chops
Trading as Think Football Ideas Ltd
128 City Road
London
EC1V 2NX
Email: japachops@mail.com
Please include your order number and a description of the issue where possible.
10. Your Statutory Rights
Nothing in this policy is intended to limit or remove any rights that consumers have under applicable UK consumer protection law. Where a statutory right applies, that right takes precedence over any inconsistent provision in this policy.