Terms & Conditions

Ja Pa Chops — Terms & Conditions
 

These Terms & Conditions apply to your use of the Ja Pa Chops website and to purchases made through our online shop. Ja Pa Chops is the trading name of Think Football Ideas Ltd, a company registered in the United Kingdom.

By using our website or placing an order through our online shop, you agree to these Terms & Conditions.

1. About Ja Pa Chops

Ja Pa Chops is a trading name of Think Football Ideas Ltd.

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Business address:
128 City Road
London
EC1V 2NX

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Email: japachops@mail.com

Ja Pa Chops supplies African foods, botanical ingredients and natural products to retail customers and, where applicable, wholesale and commercial customers.
 

Our product range is organised into three main divisions:

• Natural Products

• Botanical Ingredients

• African Food Products

2. Using our website

You may use our website for lawful purposes only.

You must not:

• Use the website for fraudulent or unlawful purposes

• Attempt to gain unauthorised access to the website or its systems

• Interfere with the operation or security of the website

• Copy or reproduce website content without permission

• Use our website in a way that could damage, disable or impair its operation

We may update, change or temporarily suspend parts of the website where necessary.

3. Products and product information

We aim to ensure that product descriptions, photographs, prices and other information displayed on our website are accurate and up to date.

However:

• Product images may vary slightly from the actual product because of photography, packaging or screen settings.

• Product availability may change without notice.

• Product packaging may change over time.

• Descriptions may be updated to reflect changes to products, packaging or supply.

We do not guarantee that every product displayed on the website will always be available. Where a product has specific ingredients, product characteristics, storage instructions or other important information, customers should review the relevant product information before purchasing.

4. Product availability

Products shown in our online shop are subject to availability. If we are unable to fulfil an order after it has been placed, we will contact you and, where appropriate, offer a refund or alternative arrangement. We reserve the right to limit quantities or refuse an order where there is a legitimate business reason to do so.
 

5. Prices

All product prices displayed on the website are shown in pounds sterling (£). Prices may change from time to time.

Any applicable taxes or charges will be handled as indicated during the checkout process.
 

The price applicable to an order is the price displayed at the time the order is placed, subject to obvious pricing errors.

6. Placing an order

When you place an order through our online shop:

1. You select the products you wish to purchase.

2. You provide the required customer and delivery information.

3. You review your order.

4. You submit the order and make payment through the available payment method.

5. We process the order and arrange fulfilment.

Submitting an order constitutes an offer to purchase the products. An order confirmation does not necessarily mean that the order has been accepted if there is an issue with availability, payment or other circumstances affecting fulfilment. We may contact you if there is a problem with your order.
 

7. Payment

Payment must be made through the payment methods made available through our website checkout. Payment information may be processed securely by third-party payment providers.
 

We do not require customers to provide full payment card details directly to Ja Pa Chops where payment is handled by an external payment provider. If payment cannot be authorised or completed, we may be unable to process the order.

8. Delivery

We currently use delivery services appropriate to the order and destination. For retail orders, delivery options and applicable charges will be displayed during checkout where available.
 

Delivery times provided on the website or during checkout are estimates unless expressly stated otherwise. Once an order has been dispatched, delivery is handled by the relevant delivery provider.
 

Customers should ensure that the delivery address supplied at checkout is accurate. If an order cannot be delivered because incorrect or incomplete delivery information was provided, additional delivery arrangements or charges may apply where appropriate.
 

For further information about delivery, please refer to our Delivery / Shipping Information.

9. Food products

Ja Pa Chops supplies food products including African food ingredients and products such as egusi, ogbono, crayfish, stockfish, palm oil and smoked fish.
 

Customers are responsible for following the product's preparation, storage and cooking instructions where applicable. Food products should be stored appropriately and consumed or used in accordance with the information provided on the product packaging.
 

Customers should check product labels and ingredient information carefully, particularly where they have allergies or dietary requirements. Our products should not be consumed if the packaging or product appears damaged, contaminated or otherwise unsuitable for use.
 

10. Natural products and botanical ingredients

Our Natural Products and Botanical Ingredients divisions include products intended for uses such as personal care, cosmetic applications, food, beverages, botanical preparations and other applications depending on the specific product.
 

Customers should use products only for their intended or stated application and follow any instructions, warnings and storage information provided with the product.

Where a product is supplied as an ingredient or raw material for commercial use, the customer is responsible for determining its suitability for their own intended application and for complying with any regulatory requirements applicable to their finished product.

11. Wholesale and bulk supply

Ja Pa Chops accepts enquiries from businesses and other commercial customers seeking wholesale or bulk supply. Wholesale and bulk supply is not automatically available through the standard online retail checkout.

Commercial customers should submit an enquiry through our wholesale or bulk supply enquiry process.
 

Depending on the enquiry, we may request information such as:

• Business name

• Contact details

• Products required

• Required quantities

• Delivery location

• Intended use

• Required specification

• Preferred delivery arrangements

Wholesale and bulk orders may be subject to separate quotations, minimum order quantities, payment terms, delivery arrangements and other agreed conditions.

A wholesale or bulk supply enquiry does not constitute a binding contract. A commercial order becomes binding only when the relevant terms have been agreed and accepted by both parties.
 

12. Business customers

Where products are supplied to a business, retailer, manufacturer, wholesaler or other commercial customer, different terms may apply from those applicable to consumer retail purchases.
 

Commercial customers should ensure that products are suitable for their intended use and that they comply with any applicable laws, regulations and requirements relating to their own business activities.

Where specifications or requirements are agreed as part of a wholesale or bulk supply arrangement, those agreed terms will apply to the relevant order.

13. Returns, refunds and cancellations

Consumer customers may have statutory rights relating to cancellation, returns, refunds and faulty or incorrectly supplied goods. These rights vary depending on the circumstances and the type and condition of the product.
 

Our Returns & Refunds Policy explains our approach to cancellations, returns, refunds, damaged goods, faulty goods and incorrectly supplied products.

Nothing in these Terms & Conditions is intended to remove or restrict any legal rights that cannot lawfully be excluded.

14. Damaged or incorrect orders

If you receive an order that appears damaged, incomplete or incorrect, please contact us as soon as reasonably possible using:

japachops@mail.com

Please provide your order details and, where appropriate, photographs showing the condition of the package or product.

We will assess the issue and explain the appropriate next steps. This does not affect your statutory rights.

15. Intellectual property

Unless otherwise stated, the content of the Ja Pa Chops website, including:

• Text

• Logos

• Branding

• Product descriptions

• Graphics

• Images

• Page designs

• Other original website content

is owned by or licensed to Ja Pa Chops / Think Football Ideas Ltd.

You may view and use the website for your personal or legitimate business purposes, but you must not reproduce, redistribute, modify or commercially exploit our content without permission.

16. Third-party services and links

Our website may use third-party services to provide functions such as:

• Website hosting

• E-commerce

• Payments

• Delivery

• Cookie management

• Analytics

• Other website functionality

Third-party services may have their own terms and privacy policies. Our website may also contain links to third-party websites. We are not responsible for the content, availability or privacy practices of third-party websites.
 

17. Website availability

We aim to keep the website available and functioning properly, but we cannot guarantee uninterrupted access.

The website may occasionally be unavailable because of:

• Maintenance

• Technical problems

• Updates

• Security issues

• Third-party service interruptions

• Circumstances outside our reasonable control

18. Limitation of liability

Nothing in these Terms & Conditions limits or excludes liability where doing so would be unlawful. This includes liability that cannot legally be excluded or limited under applicable consumer protection law.
 

Subject to this, Ja Pa Chops will not be responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.

For products supplied to businesses, any additional limitations or terms may be agreed separately as part of the relevant commercial arrangement.

19. Events outside our control

We will not be responsible for delays or failure to fulfil an obligation where this results from circumstances outside our reasonable control.

This may include events such as:

• Severe weather

• Natural disasters

• Transport disruption

• Supplier disruption

• Import or export restrictions

• Government action

• Strikes

• Major technical failures

• Other events beyond our reasonable control

Where such circumstances affect an order, we will take reasonable steps to communicate with the affected customer.

20. Privacy

Our collection and use of personal information is explained in our Privacy Policy.

By using our website, you should also review our Privacy Policy and Cookie Settings.
 

21. Changes to these Terms & Conditions

We may update these Terms & Conditions from time to time to reflect changes to:

• Our business

• Our products

• Our services

• Our website

• Legal or regulatory requirements

The latest version will be published on this page with the relevant update date.

22. Governing law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes will be subject to the applicable courts of England and Wales, subject to any mandatory consumer rights that may apply.

23. Contact us

If you have questions about these Terms & Conditions, an order, our products or our services, please contact:

Ja Pa Chops
Trading as Think Football Ideas Ltd
128 City Road
London
EC1V 2NX

Email: japachops@mail.com

You can also contact us through the Contact page on our website.